Performance Consulting Group provides a framework to allow organizations to better orchestrate its resources to serve customers, execute strategic change, and enable organizational agility to decrease costs and increase revenue.

Performance Consulting Group's Human Capital Architecture™ (HCA) software and methodology links behavioral science and business ROI — providing a fast, cost efficient approach to complement performance improvement initiatives focused on the people aspect in any process, department or opportunity in your organization.

Traditional "Behavioral or Organizational Development" tools and productivity solutions fail to make the link between your changing work activities, individuals and teams. Traditional methods can be slow, expensive and lack a pragmatic way for management to apply results or predict problems before they occur.

Developed by professionals with years of experience applying the leading tools and techniques in performance improvement, Business Architecture, capabilities modeling, process redesign and change management Human Capital Architecture™ (HCA) simply provides a more tangible, repeatable and practical improvement approach with minimal disruption to your operations. Our Software as a Service offering provides a simple and easy approach to aligning the right people, to the right activities, in real time.

Team Performance: HCA™ quickly identifies gaps in team capabilities to improve overall team performance and delivery. Re-alignment of team members, communication, adoption and training can be quickly implemented and measured.

Process ROI, Technology & Business Integration: HCA™ provides rapid analysis of high and low value activities and costs, and can compare differences between, groups, offices, and regions, identifying best practices. You can "zero-in" on the best opportunities and specific solutions for improving ROI, customer sales, service and technology.

A Single Toolset for All Your Organization's Needs: Most companies spend thousands of dollars each year on tools that are limited in application, have inadequate analytics and fail to build useful business intelligence. Our toolset provides a broad range of easily customizable surveys, internal and external correlation analytics and repositories that help you get the most out of your initiatives.

Problem Area Resolution: Let us demonstrate how HCA™ and BOSS™ can help in any project, process or department that needs to improve performance.

WHY

A proven capability for Accelerating Productivity Improvement, Team Performance and Job Satisfaction

• Visibility: Organizations do not have the time or the tools to quickly see what is really occurring at the detailed activity level, or:
— What it costs
— Where time is spent, and on what
— How well people are aligned to work efficiently
— Where new capability gaps, redundancies and inefficiencies exist
— What best practices can be adopted, and where to avoid problems
— How to improve departmental relationships and communication

• Breakthrough Results: Connecting your organizations specific work activities with individual and team capabilities, at the point of execution, results in new management capability to breakthrough problems and implement measurable, ongoing improvements.

• Timely: HCA™ provides quick, fact-based and actionable information, which provides an effective means to manage a more productive linkage between the right people, doing the right activities, at the right place and time.

• Practical: HCA™ was developed by experienced professionals (with 25 years experience in over 200 clients) using the leading tools and techniques in improving organizational performance. This new capability simply represents a more tangible and practical approach with "better, faster results and significantly improved ROI."

• Simple: Nothing to install. Let us prove our results. Our 20-minute assessment survey is the best way to demonstrate this new capability.

Your organization is built on providing key high value activities to your customers. HCA™ identifies the key activities and measures the effectiveness of the rest of your organization.

• Do individuals have the right skills, roles and aptitude to deliver key activities?

• Are the right people in the wrong place?

• How do you improve alignment between service centers and customers?

• Are low-value activities taking time and resources away from high-value activities?

• What does it really cost to deliver the high-value activities to customers?

• Do teams have the right balance of skills and strengths to deliver the value-added activities?

• Do your systems and technologies improve the service and efficiency of delivering key activities?

• Are strategic programs really improving the volume, quality or cost of your key activities?

• Are you supporting the stage of the Organization Cycle for each business and product?

• Do the Style & Cycles of a merger/integration match your culture, departments and teams?

HCA™ answers these critical questions by providing staff insight and performance measures for the activities, systems and skills that dominate the work. Based on staff surveys, activity and skill analysis, the approach can quickly quantify and map the key activities of staff, teams, systems and processes. Performance symptoms in one area can quickly lead back to the root causes in other areas and be resolved.

Received Computerworld's Reengineering Team of the Year award for the best example of results gained from over 200 independently reviewed reengineering and technology engagements globally.

IMPLEMENTATION

HCA™ is driven by web-based surveys that typically take an individual around 20 minutes to complete and our team assists you to quickly use the system:

1. We work with you to quickly tailor our industry activity sets to your organization. During this step we help you to configure the survey to reflect any additional needs or unique demographics you may have, and tailor the activities of your target audience.

2. We help you structure the appropriate introduction and communications. Each selected individual then receives the communications and an e-mail request to complete the survey. During this process we assist you in monitoring the responses and provide support for any questions that may arise. The results are automatically complied and produce a number of standard reports.

3. We analyze and review these reports with you, highlighting key findings from the results. During this time we will provide you with recommendations regarding the areas you have targeted for improvement.

4. The data from this point can be customized in numerous ways for further analysis. Periodic comparisons with earlier analyses or any type of additional data gathering may be run and compared at any time.

We also provide additional assistance to you in the development and analysis of reports and surveys as well as any additional training you request. your organization in support of any improvement initiatives.

BASELINE IMPLEMENTATION

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